Mac Expert 1995 Winter/Mac Expert - Winter 95.iso/Les fichiers/Tidbits/Tidbits 201 à 280/TidBITS#262⁄06-Feb-95

Text File | 1995-02-07 | 29.3 KB | 653 lines | [TEXT/ttxt]

TidBITS#262/06-Feb-95
=====================

Check out this issue for tales of customer service in regard to
   companies like La Cie, FWB, Microsoft, MacZone, and Hayden.
   We also pass on everything you could want to know about
   earthquakes on the Internet, a NewtonGifts submission address,
   news of a major new FTP mirror site at, surprise, America
   Online, and the announcement of a FullWrite upgrade and demo.
   Finally, Chuck Bartosch reviews TFLX, which provides voice
   mail on the Mac.

This issue of TidBITS sponsored in part by:
* APS Technologies -- 800/443-4199 -- <[e-mail]>
   Makers of hard drives, tape drives, and neat SCSI accessories.
   For APS price lists, email: <[e-mail]> <----- NEW
* Northwest Nexus -- 206/455-3505 -- http://www.halcyon.com
   Providing access to the global Internet. <[e-mail]>
* PowerCity Online -- <[e-mail]> Email sales of
   40,000+ items for Mac/PC. Send email with Subject: Order Info
* Hayden Books, an imprint of Macmillan Computer Publishing
   Save 20% on all books via the Web -- http://www.mcp.com

Copyright 1990-1995 Adam & Tonya Engst. Details at end of issue.
   Information: <[e-mail]> Comments: <[e-mail]>
   ---------------------------------------------------------------

Topics:
    MailBITS/06-Feb-95
    Customer Service Tales
    A digitalNation Network
    Earthquake Comments
    TFLX: Iconic Voice Mail for the Macintosh
    Reviews/06-Feb-95

ftp://ftp.tidbits.com/pub/tidbits/issues/1995/TidBITS#262_06-Feb-95.etx


MailBITS/06-Feb-95
------------------

**AOL Mirror Site Opens** -- America Online continues to show that
  it intends to be a serious member of the Internet community with
  its latest service, a large FTP mirror site. Most of the other
  commercial Internet providers have concentrated their efforts on
  providing Internet services to their customers, thus increasing
  the load on the Internet without giving anything back. We applaud
  AOL's move to give something back to the Internet; the Internet
  has always operated on a high level of cooperation, and it's nice
  to see a commercial service like AOL pitch in.

  The AOL FTP mirror site says, "This site is made available for
  Internet users to access the AOL service remote FTP sites mirror
  array. America Online users should access these archives through
  the "FTP" keyword on the service." They also note that if your FTP
  client uses the "PASV" command for establishing the data connect
  when getting a file, you risk colliding with their Internet
  firewall (and hanging the connection).

Current mirrors include:

* /pub/cica        winftp.cica.indiana.edu:/pub (Windows files)
* /pub/guitar      ftp.nevada.edu:/pub/guitar (guitar info and tablature)
* /pub/info-mac    sumex-aim.stanford.edu:/info-mac (Info-Mac Archive)
* /pub/mac         mac.archive.umich.edu (Umich Mac Archive)
* /pub/rtfm        rtfm.mit.edu:/pub (FAQ files)

ftp://mirrors.aol.com/pub/


**FullWrite Update and Demo** --  If you've never tried FullWrite
  2.0, now is your chance - Akimbo Systems has released a demo
  version. If you already use FullWrite 2.0 or 2.0.1, now is the
  time to get the 2.0.2 update. The update fixes an assortment of
  problems, and from the look of the change history, makes FullWrite
  an all-around more robust program. The change history also
  mentions a few extension conflicts and suggests updates and fixes.
  Akimbo has released the update as a patching program, and you can
  find it on most online services. The update is also available on a
  floppy disk for a $7.50 shipping and handling charge.

  FullWrite users should also note that last fall Akimbo Systems
  released a Learn Selection extension, which enables FullWrite to
  add batches of words to a FullWrite 2.0 user dictionary and to
  convert FullWrite 1.7 user dictionaries into FullWrite 2.0 user
  dictionaries. Akimbo Systems -- 800/375-6515 -- 617/776-5512 (fax)
  -- <[e-mail]> -- <[e-mail]> [TJE]

ftp://ftp.std.com/vendors/Akimbo/learn-selection.sit.hqx
ftp://ftp.std.com/vendors/Akimbo/fullwrite-2-demo.sea.hqx
ftp://ftp.std.com/vendors/Akimbo/fullwrite-202-updater.sit.hqx


**Peter Lewis** <[e-mail]> writes in regard to
  fingering for earthquake information:

  You can also just paste Finger URLs into Finger 1.5.0 [Peter's
  Finger MacTCP-based Finger client], or, if you see them in a
  Usenet news posting that you're reading with NewsWatcher, you can
  just Command-click the URL to pass the URL to Finger. A Finger URL
  looks like:

finger://[e-mail]


**Carsten Klapp** <[e-mail]> writes:
  Our online service is in the process of starting up a NewtonGifts
  file distribution system similar to MacGifts
  <[e-mail]>, which forwards freeware and
  shareware Macintosh file submissions to an interested group of FTP
  sites and BBSes.

  If your FTP site or BBS is interested in participating, either as
  a re-forwarder or just as a subscriber, please contact me.

  Please note that this is _only_ for Internet FTP sites and BBSes
  with a direct link to the Internet. Our site does not have the
  facilities for NewtonGifts to be a mailing list for the general
  public.

  If you wish to submit a Newton-related file to NewtonGifts, please
  send it to <[e-mail]>.


Customer Service Tales
----------------------
  by Adam C. Engst <[e-mail]>

  We don't like to continually pass on tales of customer service
  bliss and woe, but we do receive a fair number of them, and every
  now and then it seems appropriate to pass on the more interesting
  ones.


**Chad Magendanz** <[e-mail]> writes:
  I recently received **50 copies** of the MacZone catalog.
  Actually, I didn't receive them directly. They were all addressed
  to me, but delivered to my in-laws. (Apparently, my last order was
  delivered to that location.)

  I called MacZone to inform them of the error and ensure that they
  won't repeat the mistake. They told me they were sorry, but they
  couldn't access the database from sales and they couldn't transfer
  me to someone who could. In order to ensure that my in-laws don't
  get another 50 copies next month, I'd have to send in all 50 of
  the little enclosed envelopes with copies of the back page of the
  catalog and ask that they remove each entry from their database.
  (Unfortunately, I've already sent the spurious 49 copies of the
  catalog to recycling, making this impossible until the next
  iteration of the error.)

  I like to think of this as natural selection at work in the free
  enterprise system. With outfits like MacConnection and
  MacWarehouse, survival of the fittest will almost certainly mean
  death to MacZone with this kind of administration. I find myself
  wondering that if I should ever again feel the urge to order from
  MacZone again, will I receive 50 times my order? Will I be charged
  50 times?

  For the present, I'm going to see how many catalogs I can collect
  from MacZone until I run out of storage space. Then I'm going to
  label them all "Return to Sender," drop 'em off at the post office
  and see if that grabs their attention.


**Raja Hornstein** <[e-mail]> writes:
  I bet you've seen the ads for Microsoft Office. I get about one a
  week in various catalogs or computer magazines. Have you noticed
  that they are offering a CD-ROM version of the Mac/Power Mac
  software? I loved that idea back in, oh, September when I first
  placed my order. I just didn't want to deal with all those floppy
  disks. Well, I wasn't surprised when they delayed the ship date to
  December. That's ol' Microsoft, you know. In December, I got a
  little postcard (very little, plain brown) asking me to call if I
  was still serious about getting the CD-ROM.

  I had an interesting talk with someone about easy it would have
  been to miss that card and then they would have dropped my order
  without telling me. He agreed that was dumb, but you know....

  So then they postponed 'til February, and my last call revealed
  that Microsoft won't ship 'til April. The reason was interesting.
  They don't expect the patch to deal with Word 6.0's lethargy until
  March, and they didn't want to send out an imperfect CD-ROM
  because you can't patch a CD-ROM. I pointed out that the program
  will find its home on my hard disk which wouldn't know whether it
  came from floppy disks or from Mars and could be patched either
  way. And since when are CD-ROMs so expensive that they couldn't
  send out a new one? The person on the phone wasn't into technical
  stuff, so....

  The reason I mentioned those ads at the beginning is to question
  whether or not it's legal for those catalog companies to advertise
  something that doesn't exist. Isn't that false and misleading?
  Wouldn't people be up in arms if Microsoft had placed ads for
  Windows 95?

  [Catalog companies probably fall under the rubric of "publishers;"
  like MacUser or Macworld, they can't necessarily know if the
  products advertised are available or accurately described.
  However, Microsoft has been chastised by catalog companies,
  resellers, and other vendors (both Windows and Macintosh) for
  advertising the availability of products and then delivering
  several months after the promised date or (in some cases) not at
  all. For instance, just try to purchase Encarta 1995 or Ancient
  Lands for Macintosh, although they've been advertised as available
  for months. Although slips seem to be unavoidable in the software
  industry, Microsoft's product announcement tactics are currently
  one subject of a U.S. Justice Department investigation. -Geoff]

  A little story. I ordered some software from a company called
  Transparent Language. It's a foreign language study program. They
  were a month late in delivering it. They sent me a check for $6.00
  as an apology for not living up to their promise. I was
  flabbergasted. One month late!

  Can you imagine a law required companies to pay a fine to
  customers when their vaporware doesn't materialize on time? Bill
  Gates would be squeegeeing windshields on the Bowery.


**Michel Donais** <[e-mail]> writes:
  I need to congratulate a company that _really_ thinks customers
  are important. I completed a WWW survey for Hayden Books a few
  days ago. I've just received an email message saying they lost the
  survey data because of a bug, and they'd like me to fill it out
  again. In exchange, they'll send me a free book.

  Now, this is something. Most companies would say "Eh, it's just a
  survey. We can get more responses where that one came from," but
  Hayden obviously felt that my survey response was important enough
  to ask me to fill it out again in exchange for a free book. This
  is exceptional behavior in these fast food days.

http://www.mcp.com:80/hayden/


**Bill Wing** <[e-mail]> writes:
  Two years ago I purchased a La Cie 3.5" magneto-optical drive for
  my IIci. After a year and about three weeks, it failed with
  symptoms that seemed to indicate a bad power supply (it wouldn't
  power up when I flipped the power switch - no indicator light but
  the fuse was okay). I called La Cie:

  "I know the drive is out of warranty, what do you charge for
  repairs?"

  "We don't offer a repair service."

  "Say what? You repair drives if they are _in_ warranty don't you?"

  "Yes."

  "So OK, I'm not after free service, I want to pay to have the
  drive fixed."

  "We don't offer repairs."

  "You mean I can't _pay_ you for a repair job?"

  "No, we don't offer repairs."

  I eventually managed to convince myself that they weren't kidding,
  they simply don't want to mess with repair service for their
  drives. The drive was purchased early enough in the 3.5" magneto-
  optical technology cycle that I had some concerns about being able
  to read the disks (I had a drawer full) written on that drive with
  a drive from another vendor - which was why I had a strong
  interest in fixing that particular drive. They wouldn't fix it.
  They would, however, sell me a new drive with the same
  "guarantee." I said thanks, but no thanks, and ordered a drive
  from FWB.

  It came, I put it into service, and breathed a sigh of relief when
  I found I could read my old disks with the new drive. This year,
  three weeks after the warranty expired, the FWB magneto-optical
  drive went belly up, or rather started making a noise that sounded
  like a bad bearing. I checked, and it wasn't the fan, so I called
  FWB:

  "I have this 3.5" MO that is about three weeks out of warranty.
  How much do you charge for your repair services?"

  The nice guy on the line gave me a run down on their pricing, but
  then said,

  "Let me see if I can get an OK for a return authorization. We
  really ought to fix it under warranty."

  He did, they did, and I now have my FWB back and in service with a
  replaced mechanism. FWB has earned a lot of my future business.


A digitalNation Network
-----------------------
  by Mark H. Anbinder, News Editor <[e-mail]>
     Director of Technical Services, Baka Industries Inc.

  digitalNation, a FirstClass-based online service operated by
  Computer Services Group, Inc., (CSGI) is now available locally in
  the Miami area and worldwide on the Internet.

  CSGI is one of the first organizations to take full advantage of
  SoftArc's new TCP/IP-capable FirstClass Server software, version
  2.6, released last year (see TidBITS-252_). Users of the
  FirstClass Client software may access digitalNation at IP address
  204.91.31.64 port 3004. (FirstClass Client 2.6 is required; the
  Mac version is available at the below URL.)

ftp://ftp.tidbits.com/pub/tidbits/tisk/bbs/first-class-26-client.hqx

  digitalNation is also available for text-based access through the
  FirstClass command-line user interface at IP address 204.91.31.64
  port 3000. Both graphical and command-line access is available by
  modem at 703/642-0453.

  A new digitalNation server is available in the Miami area by modem
  at 305/859-9287. CSGI president Bruce Waldack says the new system
  will provide "a highly localized, easy to use point of entry onto
  the information superhighway," as well as specialized software
  libraries and discussion forums that have become popular on
  digitalNation. Each of the digitalNation systems, in Baltimore,
  Washington DC, and now Miami, also offers location-specific
  information such as arts and cultural listings, current events,
  and special areas for local educational and non-profit
  organizations.

  FirstClass 2.6 performs well even on modem Internet connections
  such as SLIP or PPP services offer. Internet connections by modem
  won't provide better throughput than direct FirstClass modem
  connections, but can eliminate long distance telephone charges.

    CSGI -- 703/642-2800 -- 703/642-0453 (BBS)
    SoftArc -- 800/364-1923 -- 905/415-7000 -- 905/415-7151 (fax)
      905/415-7070 (BBS) -- <[e-mail]>

  Information from:
    CSGI propaganda
    Lori Waldack
    SoftArc propaganda


Earthquake Comments
-------------------
  by Adam C. Engst <[e-mail]>

  There certainly seems to be plenty of interest in earthquakes and
  the Internet. I received a number of requests to reprint last
  weeks article about earthquakes (TidBITS-261_), along with a "Nice
  Timing!" note from Carl Bowser of the University of Wisconsin, who
  used the article as a handout about what could be done on the
  Internet for a class in "Computer Applications in the Earth
  Sciences." Here then, are some of the more interesting comments
  and pointers.


**Stefan Kukula** <[e-mail]> writes:
  Thanks for your description of what you did after _your_
  earthquake. I was reading TidBITS at work this morning, and
  realized I had one of the affected HP DeskWriters, then read your
  piece, and realized I hadn't any more. In fact, I don't have a
  computer or apartment any more. (Our ten story block has become a
  nine story block.) Having been pretty much smack on the epicentre
  of the Kobe earthquake at the time, and feeling lucky to be alive,
  I'll hope you'll forgive my comment that I think a potential
  shortage of LCD displays is a fairly minor problem compared to the
  rehousing and rebuilding tasks ahead.

  Nevertheless, perhaps such industry repercussions will make people
  pay more attention to just how fragile our world can be. A big
  earthquake in the Silicon Valley part of California could mean
  deep trouble for the computer industry, and such a possibility
  might be a good argument for firms to consider relocating. I can
  see the PR now... "Move to Scotland's 'Silicon Glen' - the
  geologically stable alternative."

  Still, it's nice to be able to write with something other than my
  usual complaints about computer support for overseas users! ("I'd
  like a new tectonic plate; our current one has a design flaw....")


**Ian Feldman** <[e-mail]> suggested that we also note a Web
  site that's reporting on the effects of the recent terrible
  flooding in Holland.

http://www.hvu.nl/flood/

  Although we don't want to become a disaster reporting service, I
  think it's interesting how the Internet, and the Web in
  particular, has changed the way some of us think about the world.
  Not all that long ago, disasters were something that happened far
  away, and few people heard about them until afterwards. More
  recently, radio and then television brought the latest news and
  images of disaster into many homes, with that momentary horrifying
  image or sound bite that squeezes forth emotion but not
  understanding. Now, with news travelling between individuals on
  the Internet faster than radio and television crews can mobilize,
  and Web sites springing up overnight to gather and present real
  data about a disaster, I think we can start to move beyond that
  instantaneous upwelling of human sympathy to a more rational and
  long-lived understanding of what these events truly mean to the
  inhabitants. [ACE]


**Jeremy Crampton** <[e-mail]> writes:
  In reference to your earthquake experiences, some of what you did
  (taking USGS data and feeding it to the Xerox PARC Map Server) has
  been set up automatically by folks in the Department of Geography
  at Edinburgh.

http://www.geo.ed.ac.uk/quakes/quakes.html


**Richard Smith** <[e-mail]> writes:
  My colleague, Jim Macinnes <[e-mail]> has rigged up a web
  page that lists the latest geophysical disturbances in several
  regions. No knowledge of Finger or arcane reading skills are
  needed as the data is nicely formatted and presented. The latitude
  and longitude coordinates are turned into hypertext links by some
  more "perl-of-hand" and linked to the Xerox PARC Map Server.

  All in all it is a smooth and elegant solution. The work has been
  undertaken as a joint effort by the Centre for Policy Research on
  Science and Technology and the David Lam Centre for International
  Communication, both at Simon Fraser University in Vancouver. The
  programming credit goes to Jim, though.

http://hoshi.cic.sfu.ca/quake.html


**Jozsef Urmos** <[e-mail]> writes:
  There's no need to manually feed the earthquake coordinates info
  to the Xerox PARC Map Server to get a map showing the epicenter
  location. You might try

http://www.civeng.carleton.ca/cgi-bin/quakes

  to get maps of epicentral locations generated automatically from
  the Xerox Map Server. When you connect to these pages they
  initially finger the Earthquake Information Center to get the
  latest list of quakes and then generate a page where you can
  select any of those recent quakes to give you a map showing the
  quake's location.

  I think this is probably one of the best (and neatest) uses of the
  net. I'm impressed by the manner in which several different
  information sources can be creatively combined to give something
  so much greater than any of the parts.


**Mary Corman** <[e-mail]> wrote to pass on the URL of
  an earthquake information page that has links to just about
  everything you could want, seismologically speaking.

http://www.geophys.washington.edu/seismosurfing.html


TFLX: Iconic Voice Mail for the Macintosh
-----------------------------------------
  by Chuck Bartosch <[e-mail]>

  A company like mine, with more than one location and seven people
  trying to retrieve messages while out of the office, presents
  significant phone management difficulties. Possible solutions
  include hiring a receptionist and hoping the receptionist doesn't
  call in sick, hiring an external answering service (which I hate
  using as a customer), or finding another solution. I've looked at
  some of the software-based options in past years, and had never
  been satisfied with the voice quality. But, I kept looking because
  if I could solve this problem for my company, my company could
  solve similar dilemmas for our clients.


**First Impressions** -- After seeing a short reference to Magnum
  Software's TFLX product in a Mac periodical, we called their
  non-toll-free number for a demonstration of their phone answering
  system. It seemed to work, so we ordered a copy of TFLX and the
  associated hardware. TFLX is an interesting voice mail system that
  can be controlled from a computer as old as a Mac Plus with a hard
  disk drive and preferably 4 MB of RAM (though it can run in 2.5 MB
  of RAM).

  Our initial experience with TFLX was frustrating. The company's
  software only works with their own hardware (which is a good
  thing, I suspect), but you can't buy into the base level system
  for less than about $500. They offer no free trials, no money-back
  guarantees. Not auspicious. Nonetheless, they did agree in the end
  to take the product back, if necessary, in 30 days for a 10
  percent restocking fee. We bit. We were so excited, we paid to
  have the product rushed to us for Saturday delivery.

  Things got scary fast. The manual was missing every other page.
  Seeing myself as a reasonably clever guy, I almost tried to
  implement the system even with only half the pages. I'm glad I
  didn't waste my time. I got _real_ scared though, when I called
  their non-toll-free tech support line and it rang... and rang...
  and rang.... "Oh no," I thought. "Did they leave town already?!"

  Let me say right here, the product is good, and I _do_ recommend
  it. Nonetheless, it's not a journey for the faint of heart. Turns
  out Scott, one of the authors, stays around until about 2 AM his
  time, and answers the phone that late. He forgot to turn the
  system on when he left the day I needed to leave a message. They
  got a new manual to me the next day and apologized.

  So, I started the "Read Me First" section - and was totally
  confused. Not only is the manual riddled with (minor) errors, but
  some of the descriptions were terribly incomplete. Like "Some
  model Macintoshes have a microphone jack in the back. DO NOT plug
  the TFLX audio or microphone cables into this jack." OK, fine,
  they scared me. I had no idea which jack was which, and they never
  told me what to look for. Yes, we figured it out, but wasted a bit
  of time doing so. Even a spell checker would have helped the
  manual (unless "Magilbox" is a new industry term that has escaped
  me).

  The first time I ran the software, I got an immediate, cryptic,
  error message in a dialog box "Unable to Load STR# 9997,1". Gulp.
  A call to Magnum tech support identified the error as an
  unidentified model of computer (a PowerBook 540). Turns out this
  was important, though I didn't learn that until later.

  I had numerous, frustrating crashes, or what seemed like crashes
  as I worked through the tutorial. When the system thinks it's
  recording something or in the middle of a call, _everything_ else
  freezes, even SuperClock and mouse movement. I now think some of
  my crashes weren't exactly crashes but a jaundiced outlook on my
  part. In the end, I eliminated all crashes but one by setting an
  obscure parameter appropriate to my PowerBook. Again, Magnum's
  technical support led me through the solution. This problem could
  arise with any new model of Macintosh, it turns out. The other
  reproducible bug is an avoidable problem with Option-dragging a
  text box to copy it, and - now that they know about it - Magnum
  plans to fix it for the next version.


**Programming TFLX** -- In spite of these problems, development
  went smoothly, especially after I figured out the program's
  philosophy. Most important, the tech support was absolutely first
  rate. I got through every time up to about 2 AM and the help was
  comprehensive. (They don't advertise tech support to 2 AM and
  presumably it isn't dependably available.) Even when I was being
  an idiot they patiently led me through the steps necessary to
  complete my tasks and showed me tricks to speed my testing. Though
  it was always on my dime, the support was worth it. The fact that
  they were never condescending brightened my outlook immeasurably.

  TFLX uses icons to program the steps in routing an incoming call.
  The program has "speak icons" to speak messages and it can
  construct completely new messages like "the time is 8:18 PM" by
  stringing together stored words and phrases. You can use supplied
  sounds or record new ones.

  You can easily see (and print) the logic of your program since
  it's all graphically displayed. For example, to program a
  voicemail function to retrieve a message, you'd need an icon to
  speak a greeting when a user calls in, a line drawn to the next
  icon that accepts keypad input from the phone, a line from there
  to Accept icons that see the input and determine which branch the
  program should follow, a Message Retrieve icon, and a Quit icon. A
  Message Retrieve icon gives you options for listening to messages,
  deleting them, and traversing them, all without any effort on the
  designer's part. Once you understand the flowchart-like
  programming paradigm, it's incredibly easy and you can make
  changes quickly.


**TFLX Hardware and Software** -- The TFLX software comes in two
  sections: the development tool and the runner application. The
  runner simply runs what you've developed. The cool thing is, the
  runner can be set to accept keyboard input so you don't have to
  dial your phone continually to test what you've done.

  The software itself comes in various modules. The base module does
  basic incoming call routing and retrieving. Optional modules
  handle fax-back, database connectivity, and videophone
  applications.

  Database connectivity offers some especially neat features.
  Imagine a client calling with an urgent pricing question when
  nobody is available to take the call. With a supported database
  and password protection, clients can retrieve prices, issue
  purchase orders to you, and even use the phone response system to
  log orders by entering part numbers when prompted. I don't know
  how practical some of this is, but the possibilities seem endless.

  Because TFLX uses its own hardware to digitize sound (one reason
  the sound quality is superior to others we'd tested), you have to
  buy a "box" for each phone line in addition to the software. Also,
  it requires a computer for each line. That would be outrageous for
  even a four-line office if it weren't for the fact that a Mac Plus
  can handle the program (by design). A 4 MB Mac Plus with a decent
  hard drive costs about $250.

  In implementing this system, we had to be concerned with the
  dislike many people have to voice response systems. In our case, a
  voice response system makes us more efficient and allows us to
  serve our clients more quickly and less expensively. Even so, we
  plan to listen to our clients closely as we continue to develop
  the system.

    Magnum Software -- 818/701-5051 -- 818/701-5459 (fax)


Reviews/06-Feb-95
-----------------

* MacWEEK -- 30-Jan-95, Vol. 9, #4
    LANsurveyor 2.0 -- pg. 27
    KPT Convolver 1.0 -- pg. 28
    Peirce Print Tools 1.0 -- pg. 28
    Multimedia Utilities 1.0 -- pg. 30

* InfoWorld -- 30-Jan-94, Vol. 17, #4
    Internet Servers -- pg. 68
      BBN Internet Server
      Sun Netra Internet Server
      BSDI Internet Server 1.1
      Slackware Professional Linux 2.1
      SCO Global Access 3.0


$$

 Non-profit, non-commercial publications may reprint articles if
 full credit is given. Others please contact us. We don't guarantee
 accuracy of articles. Caveat lector. Publication, product, and
 company names may be registered trademarks of their companies.

 This file is formatted as setext. For more information send email
 to <[e-mail]>. A file will be returned shortly.

 For an APS price list, send email to: <[e-mail]>

 For information on TidBITS: how to subscribe, where to find back
 issues, and other useful stuff, send email to: <[e-mail]>
 Otherwise, contact us at: [e-mail] * CIS: 72511,306
 AppleLink & BIX: TidBITS * AOL: Adam Engst * Delphi: Adam_Engst
 TidBITS * 1106 North 31st Street * Renton, WA 98056 USA
 Issues available at: ftp://ftp.tidbits.com/pub/tidbits/issues/
 And: http://www.dartmouth.edu/pages/TidBITS/TidBITS.html
 To search back issues with WAIS, use this URL via a Web browser:
 http://www.wais.com/wais-dbs/macintosh-tidbits.html
 -------------------------------------------------------------------




--
Adam C. Engst, TidBITS Editor -- [e-mail] -- [e-mail]
    Author of Internet Starter Kit for Macintosh -- [e-mail]
             Internet Explorer Kit for Macintosh --  [e-mail]
                Internet Starter Kit for Windows -- [e-mail]